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Appendix F: Troubleshooting
109
APPENDIX F: Troubleshooting
In the event that a problem is encountered, this section will assist you in determining the cause, so that you can return the
unit to its usual monitoring routine with minimal interruption.
Most problems with the Sensaphone 2000
®
are easy to identify and can be quickly corrected, and are found under the
following general headings:
• Data Communications
• Dial-Out
• Temperature Monitoring
• General Problems
If you have tried the solutions outlined in this section and are not satisfied with the results, call Phonetics Customer
Service at (610)558-2700, or follow the guidelines for shipping the Sensaphone 2000 to Phonetics for service (see
Appendix H).
I. DATA
COMMUNICATIONS
1. The Sensaphone 2000 won’t
communicate with my computer
through the RS232 port.
The wrong Comm Port may be se-
lected in Manager 2000
The cable is connected to your
computer’s parallel port.
Change the Comm Port in the Com-
munications Setup screen.
Connect the cable to one of your PC’s
serial ports.
Problem
Cause Solution
- CPP Monitor 2000 1
- Contents 2
- Important Safety Instructions 11
- FCC Requirements 12
- Chapter 1: Introduction 17
- Programming Interface 18
- Technical Support 18
- About This Manual 18
- Chapter 2: Installation 21
- POWER SURGE PROTECTION 22
- BATTERY BACKUP 22
- TELEPHONE LINE 23
- INPUT CONFIGURATION 24
- LED INDICATORS 26
- Chapter 3: Communications 27
- Running the Software 28
- CPP Monitor 2000 Menu Bar 29
- Communications Setup 30
- Modem Setup 30
- Communication Status 31
- Advanced Comm Setup 32
- Options screen 34
- Chapter 4: Programming 35
- Procedure 36
- Local Communication 37
- Modem Communication 37
- Off-line Communication 38
- To create a Data File: 38
- SYSTEM PROGRAMMING 39
- System Identification 40
- Unit Phone Number: 40
- Unit Description: 40
- Default setting: On 41
- Alpha Pager Speed 42
- Maximum Calling Rounds 42
- Voice Repetitions 42
- Acknowledgment Code 42
- Voice Password 42
- Slave ID 43
- Passwords 43
- Incoming Calls: 43
- Rings Until Answer 43
- Carrier Wait Time 43
- Status tab: 44
- Min & Max: 45
- Configuration tab: 46
- Calibration: 47
- Label/Units: 47
- Alarm Programming tab: 48
- Alarm High Limit: 49
- Recognition Time: 49
- Call List: 49
- MONITORS 50
- Delete Input Monitors 51
- Bar Reading: 51
- Low Limit: 51
- High Limit: 51
- Low Alarm Limit: 51
- High Alarm Limit: 52
- Minimum Input Reading: 52
- Maximum Input Reading: 52
- Gauge Reading: 52
- DESTINATIONS 54
- Destination: 55
- Special Dialing Codes: 56
- Call Zones: 57
- Alarm Call Mode: 58
- Disabled: 58
- Until Acknowledged: 58
- Dial Type: 60
- DATALOGGING 61
- Interval: 62
- Use Start Time: 63
- Start Time: 63
- Inputs Being Logged: 63
- Start/Stop datalogging: 63
- Downloading the Data Logger: 64
- Input selection: 65
- From Date and To Date: 65
- EVENT LOGGER 66
- Downloading the Event Logger: 67
- Viewing the Event Logger: 67
- Unit selection: 68
- Reset Event Logger: 69
- Event types: 69
- Query Times: 69
- Current Status: 70
- Data Logger: 70
- Report Interval: 70
- Global View: 72
- Settings: 73
- Print Event Log button 74
- Local Status Report 76
- Status Report 76
- Sample Status Report 77
- Chapter 6: Operation 79
- Alarm Dialout - Voice 80
- Alarm Dialout - Beeper 81
- Alarm Dialout - Modem 81
- ALARM ACKNOWLEDGMENT: 82
- PART TWO: REPORT DIALOUT 86
- PART THREE: CALL-IN STATUS 87
- Enabling Auto Answer Mode 89
- Enabling Polling Mode 89
- APPENDIX A 91
- System Events List 91
- APPENDIX B 93
- Engineering Specifications 93
- Datalogging 94
- Communication 94
- Programming 95
- Visual Indicators 95
- Environmental 95
- Physical 95
- Approvals 96
- Warranty 96
- 2.8K Thermistor Data 97
- 10K Thermistor Data 98
- APPENDIX D 99
- RS232 Specifications 99
- APPENDIX E 101
- Modbus Protocol 101
- Appendix E: Modbus Protocol 103
- COMMUNICATIONS 109
- Cause SolutionProblem 110
- Appendix F: Troubleshooting 111
- MONITORING 112
- III: TEMPERATURE 112
- ENERAL P 113
- Problem 114
- Cause Solution 114
- APPENDIX G 115
- Accessories 115
- Terminal Block 117
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